Product Liability
Claims due to Faulty Products
As a consumer, you have a legal entitlement, when buying a product or service, for that product or service to be “fit for purpose” and safe to use.
If you have been injured as a result of using a faulty product, you are entitled to claim compensation for the injury caused and any associated losses, such as any deductions from your pay, if you have
had to take time off work as a direct result of the injury or recompense for medical bills incurred as a result of the injury.
In some cases, the circumstances of the injury may cause stress, worry and concern. Dependent on the severity of the circumstances, you may also be entitled to compensation for such psychological factors.
Claims can arise from-
Manufacturing Faults: These typically arise from (a) Products being incorrectly specified for manufacture from the outset and/or (b) sub-standard components having been used in the manufacturing process
and/or (c) quality control procedures having not been put in place or they were inadequate or just not followed.
Poor Design: This may occur when the manufacturer has simply not adequately thought through the design or not taken into account the age/abilities of those who may use the product.
Poor Labelling: If the product has to be handled or used in a specific way to avoid malfunction or injury, labelling on the product packaging or on the product itself must clearly state this. Inadequate
labelling or safety warnings can give rise to compensation claims if injury or loss results.
Negligent Omission: If product faults have been identified but no effective steps have been taken by the manufacturer or distributor to correct or recall the product, a further claim arises from that
negligent omission.
Dependent on how the product failure has arisen, a claim may be against one or more parties. This could be the seller, the distributor, the importer or the manufacturer.
If you have suffered as a result of a faulty product, contact us one of our experts for advice.
Product Liability Claims
- A pushchair suddenly collapses and severs the tip of a child’s finger.
- A hungry customer breaks his teeth on a piece of bone in a pasty from a high street bakery.
- A laptop explodes whilst in use due to a faulty battery.
- A sofa containing dangerous chemicals causes dermatitis through long terms use.
- A faulty cosmetic product causes burns and scarring.
- A yoghurt, contaminated by a splinter of wood, causes a choking incident.
- A vegetarian meal containing unlabelled shellfish, causes an allergic reaction to the consumer.
- A faulty toaster containing live elements which caused electrocution and scarring.
- Tripping injuries caused by faulty and poorly designed shoes.
These are all examples of injuries which have led to our expert Solicitors pursuing claims for injury as a result of defective products.
Every month hundreds of products are recalled from sale as a result of safety issues and consumers suffer needless injury, expense and distress on a regular basis.
As a consumer you are protected by law, and should not suffer from injury caused by manufacturer error, poor design, inadequate labelling or other negligence.
Accordingly, if you or someone you know does suffer injury as a result of a defective product it is vital that you obtain expert advice at the earliest opportunity as to the merits of a potential claim
to compensate you for your pain, suffering and loss of amenity and to recompense you for any losses and expenses which you have incurred.
It is also vital that you retain any documentary evidence, such as receipts, letters of complaint, manufacturer’s instructions etc, and details of witnesses if appropriate.
As champions of the consumer we offer a bespoke, sensitive and expert service and can provide you with the advice and assistance you need.
Please contact us by phone, email or through our website. We are here to help you.